TERMS AND CONDITIONS
1. GENERAL INFORMATION
This webshop (the "Webshop") is provided by Olino A/S, Peder Skrams Vej 11A, 5220 Odense SØ, Denmark, VAT/CVR: 34364613, Tel: 66156133, email: firstname.lastname@example.org. If you experience problems with your order on the Website or the general use of the Website, please contact our Customer Service:
- Email: email@example.com
- Telephone: 66156133 (Monday to Thursday 8-16 and Friday 8-13.
- Ordinary mail:
Peder Skrams Vej 11A
5220 Odense SØ
If you do not understand parts of the Terms and Conditions, we recommend that you contact our Customer Service before you start shopping on the Website.
READ THE TERMS AND CONDITIONS CAREFULLY BEFORE YOUR ORDER GOODS FROM webshop.olinouniforms.com.
These terms and conditions (the "Terms and Conditions") apply when you order or buy goods on the Webshop. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of the Webshop, any reference to "we", "us" or "our" means Olino A/S.
If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Webshop.
The online shop is open 24 hours a day, but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.
An order placed on a public holiday or during the weekend will be processed on the following business day.
You must be a registered business with a valid VAT number to purchase goods on the Website and possess a valid payment card that is accepted by us.
We can only process your order if the delivery address is a residential address or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes.
Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:
- Your payment details are incorrect or cannot be verified
- Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
- There is an inadvertent error on the Website, such as a payment error or the like
- We have reasons to believe that you are not a registered business
Contracts can only be concluded on the Website. We do not process orders made in emails, letters or faxes.
At what point in the ordering process are you bound by your order?
Before submitting the order you have the option of changing the information that you have provided, including delivery and billing information or payment information. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.
When you click "Order and pay" and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under "Right of withdrawal".
Please contact our Customer Service if you made a mistake while placing your order.
You will receive an email confirming your order.
After the conclusion of the contract, the provisions on withdrawal apply, see below.
Language of the Contract
This Contract may only be concluded in English.
Access to the Contract
You will receive a confirmation of the content of the contract by email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well. Please read more under "My orders".
Measures against fraud
In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.
2. MEANS OF PAYMENT
We accept the following means of payment:
CVV (Credit Card Verification Number)
If you pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.
Once your goods are ready to be delivered, your payment will be debited on the selected payment service.
3. PRICES AND DELIVERY
All the listed prices for goods, delivery costs and other costs exclude value-added taxes.
Costs relating to delivery, freight or postage may vary and are added to each order.
The prices on the Website are shown in Euro.
Please note that a change of country of delivery may influence customs and handling fees.
You can pay in the following currencies:
We deliver to the following countries:
- Countries within the EU
- Delivery for UK requires the following information:
- EORI No.
- Name of contact person
- E-mail address
- Phone number
Goods will be delivered by the carrier GLS to the delivery address specified in the order. We only deliver to residential and business addresses within the EU. No deliveries to PO boxes.
Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place.
The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a colleague, receptionist, etc.) may sign for the receipt with binding effect on you.
Our carrier will make at least two delivery attempts. The carrier will usually keep the goods for up to 7 days before returning them to us as undelivered.
Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us.
The cost of delivery for orders less than 140 EURO is 15 EURO. Delivery is free if the order value exceeds 140 EURO.
If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of order. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.
4. RETURN AND REFUND POLICY
If you are not entirely satisfied with the item(s) that you purchased in our webshop, we are here to help.
Before making a return
Contact our Customer Service at tel. +45 6615 6133 or e-mail firstname.lastname@example.org.
Please provide your order or invoice number when contacting our customer service and notify if you want a refund or a replacement of the item.
Our Customer Service will provide you with a Sales Return Order (SRO) number for the return.
NB Remember that garments made or altered specially for you, cannot be returned.
Making a return
Fill out the Return slip and send it along with the item – download the Return Slip here or ask for it at our Customer Service.
Return the item in the original packaging.
The item must be unused and in the same condition as received.
You have 30 calendar days to return an item from the date you received it
Return address: Olino A/S, Peder Skrams Vej 11A, 5220 Odense SØ, Denmark
Olino A/S will only cover delivery costs, that are cleared with our Customer Service.
Refund and replacement
When we have received your item, we will inspect it.
When refunding you will receive your payment as per your card issuer’s policies.
If you have any questions on how to return your item, please contact our Customer Service. They will be happy to help.
5. OTHER MATTERS
Updating the webshop
We do our best to update the Webshop and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.
We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.
The completeness of the contract
These Terms and Conditions constitute the complete terms of the contract between us.
If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.
We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.
Credit Card Information
When you shop on webshop.olinouniforms.com, your credit card information is processed by DIBS A/S, which is a secure payment gateway for Visa and MasterCard/Eurocard. All data is processed in accordance with EU legislation and industry standards.
Right to complain
In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone, email or ordinary mail. You can find our contact information under "General information" above.
Choice of law and jurisdiction
Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark.