This webshop (the "Webshop") is provided by Olino A/S, Peder Skrams Vej 11A, 5220 Odense SØ, Denmark, VAT/CVR: 34364613, Tel: 66156133, email: olino@olino.dk. If you experience problems with your order on the Website or the general use of the Website, please contact our Customer Service:

  • Email: olino@olino.dk
  • Telephone: 66156133 (Monday to Thursday 8-16 and Friday 8-13.
  • Ordinary mail:
Olino A/S
Peder Skrams Vej 11A
5220 Odense SØ

If you do not understand parts of the Terms and Conditions, we recommend that you contact our Customer Service before you start shopping on the Website.



These terms and conditions (the "Terms and Conditions") apply when you order or buy goods on the Webshop. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity or in relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of the Webshop, any reference to "we", "us" or "our" means Olino A/S.

If you do not accept these Terms and Conditions, you cannot order or purchase goods on the Webshop.


The online shop is open 24 hours a day but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.

An order placed on a public holiday or during the weekend will be processed on the following business day.

The company must be a registered business with a valid VAT number to purchase items on the Website.

We can only process your order if the delivery address is a residential address or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes.

Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

  • Your payment details are incorrect or cannot be verified.
  • Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.

At what point in the ordering process are you bound by your order?

Before submitting the order, you have the option of changing the information that you have provided. Furthermore, you have the option of making changes to your order or to remove goods from your shopping basket.

When you click "Order and pay" and the receipt appears on your screen, you are bound by the contract of purchase. Please read more under "Right of withdrawal".

Please contact our Customer Service if you made a mistake while placing your order.

You will receive an email confirming your order.

After the conclusion of the contract, the provisions on withdrawal apply, see below.

Language of the Contract

This Contract may only be concluded in English.

Access to the Contract

You will receive a confirmation of the content of the contract by email. We store concluded contracts, including the order confirmation, for a certain amount of time, and we recommend that you save these documents as well. Please read more under "My orders".

Measures against fraud

In order to protect you and our other customers against fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.

Delivery Terms

Goods will be delivered by the carrier GLS to the delivery address specified in the order. We only deliver to residential and business addresses within the EU. No deliveries to PO boxes.

Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place.

The goods must be signed for upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a colleague, receptionist, etc.) may sign for the receipt with binding effect on you.

Our carrier will make at least two delivery attempts. The carrier will usually keep the goods for up to 7 days before returning them to us as undelivered.

Please note that the risk of loss of or damage to the goods passes to you after delivery. If the package appears to be damaged, you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us.

4. RETURN and Refund Policy

Before making a return

Contact our Customer Service at tel. +45 6615 6133 or e-mail olino@olino.dk.

Please provide your order or invoice number when contacting our customer service and notify if you want a refund or a replacement of the item.

Our Customer Service will provide you with a Sales Return Order (SRO) number for the return.

NB Remember that garments made or altered specially for you, cannot be returned.

Making a return

Fill out the Return slip and send it along with the item – download the Return Slip here or ask for it at our Customer Service.

Return the item in the original packaging.

The item must be unused and in the same condition as received.

You have 30 calendar days to return an item from the date you received it

Return address: Olino A/S, Peder Skrams Vej 11A, 5220 Odense SØ, Denmark

Olino A/S will only cover delivery costs, that are cleared with our Customer Service.

If you have any questions on how to return your item, please contact our Customer Service. They will be happy to help.


Updating the webshop

We do our best to update the Webshop and to ensure that prices, offers, descriptions and other information concerning the goods are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the goods may occur, and sometimes we discover that the prices on goods are incorrect.

Force Majeure

We are not responsible for delays or failure to meet our obligations in relation to the Terms, if the delay or the non-compliance is due to events beyond our control.

The completeness of the contract

These Terms and Conditions constitute the complete terms of the contract between us.


If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.


We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.

Privacy Policy

We treat your personal data confidentially. Please read our Privacy Policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of the Website in general.

Right to complain

In case you wish to complain about goods purchased from us, please contact our Customer Service. You can contact our Customer Service by telephone, email or ordinary mail. You can find our contact information under "General information" above.

Choice of law and jurisdiction

Any contracts concluded between us using these Terms and Conditions are governed by Danish law. Any dispute which may arise in connection with our contract, including its existence or validity, must be brought before a competent court in Denmark.

February 2024