Return and refund policy

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If you are not entirely satisfied with the item(s) that you purchased in our webshop, we are here to help.

Before making a return

  • Contact our Customer Service at tel. +45 6615 6133 or e-mail
  • Please provide your order or invoice number when contacting our customer service and notify if you want a refund or a replacement of the item.
  • Our Customer Service will provide you with a Sales Return Order (SRO) number for the return.

NB Remember that garments made or altered specially for you, cannot be returned.

Making a return

  • Fill out the Return slip and send it along with the item – download the Return Slip here or ask for it at our Customer Service.
  • Return the item in the original packaging.
  • The item must be unused and in the same condition as received.
  • You have 30 calendar days to return an item from the date you received it

Return freight

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  • Return address: Olino A/S, Peder Skrams Vej 11A, 5220 Odense SØ, Denmark
  • Olino A/S will only cover delivery costs, that are cleared with our Customer Service.

Refund and replacement

  • When we have received your item, we will inspect it.
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  • When refunding you will receive your payment as per your card issuer’s policies.

If you have any questions on how to return your item, please contact our Customer Service. They will be happy to help.